Skills to inspire :: essays research papers

Assertiveness Skills to Inspire ConfidenceINSTRUCTOR OUTLINEOUTLINEMETHODNOTESIntroductionsPSI figure Large Group Reg Class Pairs interview/intro each other to classParticipant intro + answer PSI re most memorable/proud moment during higher-ranking year Reg re most impt part of their jobObjectivesLecture PG 1Communication Styles Defined Small GroupsF/C paper on wall by tablesO/H Slides 3 ?sLecture O/H slidesPG 2 - Break large group into three or six small groups, depending on surface of class. Each group charts per their belief words/ pictures of characteristics actions, verbals, manners, etc. of that particular style 1 term/grouppassive, cocky, aggressive, passive aggressive (p.a. between aggressive and passive)Instructor show assertive example stick hand out/smile/shake handsShow O/H with following 3 questions and ask groups to answer1.What affect does that style encounter on you? 2.What affect does that style have on the person you are communicating with?3.In what situat ion would this style be most effective?(i.e.Aggressive organism ignored, no one is listening to you Passive exchange is getting violent/angry.. to calm down situation Assertive argument with good friend, want to finalize to keep friend) Passive Aggressive in conflict with untrustworthy person protect self liaison while seeking solution (sarcasm, mother-in-law syndrome, snide remarks, in genuine)Small groups report on their lists and answers to questions. - Instructor charts responses on line chart under appropriate behavior area- Instructor invites other participants to add to the lists. Close activity with blab out Lets see if we missed anything (Review O/Hs)Assertiveness &Customer ServiceSheetLarge Group DiscussionExtra handoutRefer endorse to line chartWe want to stay here . assertive areaHow do we know when we cross over from one area to another? We tend to think over the behavior were exposed to in the situationDistribute and discuss extra handout Assertiveness & Custom er Service - We, like most customers, favour dealing with assertive people. Read this over .. which characteristics are most familiar to you? instructor emphasizes visualization on line chart how cross from one behavior area into another when behavior is out of control(i.e. Statement like I win/You lose = indicates interest solely in self / not intd in any win for other person .. have moved to aggressive)(i.e. do reverse for Passive I lose/You win = No interest in self/ only in giving win to other person)Whats My Style - - Self AssessmentBroken Record TechniqueIndividual ExerciseLarge Group DiscussionO/H Basic TechniquesLecturePG 3 & 4Do Self assessment PG 3Answer questions on PG 4Share