Skills to inspire :: essays research papers

self-assertiveness Skills to Inspire ConfidenceINSTRUCTOR OUTLINEOUTLINE orderNOTESIntroductionsPSI Class Large Group Reg Class Pairs interview/intro each other to classParticipant intro + answer PSI re most memorable/proud moment during senior year Reg re most impt part of their jobObjectivesLecture PG 1Communication Styles Defined minuscular GroupsF/C paper on wall by tablesO/H Slides 3 ?sLecture O/H slidesPG 2 - Break large group into tercet or six small groups, depending on size of class. Each group charts per their belief words/ pictures of characteristics actions, verbals, behaviors, etc. of that particular style 1 term/group unresisting, assertive, aggressive, passive aggressive (p.a. between aggressive and passive) instructor show assertive example stick hand out/smile/shake handsShow O/H with following 3 questions and ask groups to answer1.What affect does that style have on you? 2.What affect does that style have on the person you are communicating with?3.In what st ake would this style be most effective?(i.e.Aggressive being ignored, no one is listening to you still exchange is getting violent/angry.. to calm down seat Assertive argument with good friend, want to resolve to keep friend) Passive Aggressive in conflict with untrustworthy person protect self liaison while seeking solution (sarcasm, mother-in-law syndrome, snide remarks, in genuine)Small groups report on their lists and answers to questions. - Instructor charts responses on line chart under appropriate behavior area- Instructor invites other participants to add to the lists. Close activity with lecture Lets see if we missed anything (Review O/Hs)Assertiveness &Customer Service mainsheetLarge Group DiscussionExtra handoutRefer back to line chartWe want to stay here . assertive areaHow do we know when we cross everywhere from one area to another? We tend to reflect the behavior were exposed to in the situationDistribute and discuss extra handout Assertiveness & Customer Servi ce - We, like most customers, prefer dealing with assertive people. Read this over .. which characteristics are most familiar to you? instructor emphasizes visualization on line chart how cross from one behavior area into another when behavior is out of control(i.e. Statement like I win/You lose = indicates spare-time activity solely in self / not intd in any win for other person .. have moved to aggressive)(i.e. do reverse for Passive I lose/You win = No interest in self/ only in giving win to other person)Whats My Style - - ego AssessmentBroken Record TechniqueIndividual ExerciseLarge Group DiscussionO/H Basic TechniquesLecturePG 3 & 4Do Self assessment PG 3Answer questions on PG 4Share